With Which Service Recovery Strategy Is the Reliability Dimension of Service

question 35

Multiple Choice

With which service recovery strategy is the reliability dimension of service quality most closely associated?

• A) Make the service fail safe
• B) Learn from lost customers
• C) Treat customers fairly
• D) Encourage and track complaints
• E) Respond quickly

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Definitions:

Excitability

The quality of being easily stimulated or responsive to stimuli, often leading to rapid changes in behavior.

Embryonic Period

The stage of prenatal development from fertilization of the egg to the end of the eighth week, where major organs and structures begin to develop.

Teratogens

Environmental agents that can cause birth defects or developmental malformations if exposed to a fetus.

Prenatal Exposure

The exposure of an unborn child to substances, conditions, or behaviors that could affect development or health outcomes.