Which of the Following Statements About Relationship Surveys Is True

question 2

Multiple Choice

Which of the following statements about relationship surveys is true?

• A) Relationship surveys are not statistically valid even though they are very useful to service providers
• B) Relationship surveys should be conducted weekly
• C) SERVQUAL is a type of relationship survey
• D) With relationship surveys,the same respondents should be used each time the survey is administered
• E) To be reliable and valid,the relationship survey should be administered to all of the service provider's customers

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Definitions:

Forges

The act of illegally copying or fabricating something, usually documents, artwork, or currency, with the intent to deceive.

Suffers The Loss

Experiencing negative consequences, usually financial, as a result of an event, decision, or action.

Federal Law

Laws passed by the national government of a country, which apply throughout the nation and take precedence over state or local laws.

Forged Item

An item that has been fraudulently replicated or altered with the intent to deceive.