Sunoco Is Readying a Chain-Wide Set of Marketing Initiatives Designed

question 31

Multiple Choice

Sunoco is readying a chain-wide set of marketing initiatives designed to improve its image with women drivers and win more return business to its service station outlets throughout Ontario.It refurbished all of its restrooms and tried to hire friendly personalities and real customer service skills instead of "just who was available".It hired an outside research organization to send people to Sunoco service stations twice monthly to grade staff on their customer interaction skills.What research method did Sunoco use to make sure that each station was implementing the new service strategy?

• A) Market-oriented ethnography
• B) Trailer calls
• C) Mystery shoppers
• D) Requirements research
• E) Customer panels

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Definitions:

Semi-Annually

A term indicating something that happens twice a year or every six months.

Straight Bond Value

The value of a bond that does not have any embedded options, calculated by considering its coupons and principal repayment, discounting back at an appropriate yield rate.

Black-Scholes Formula

A mathematical model used to estimate the price of European-style options, considering factors like the asset's price, time, volatility, and risk-free rate.

Straight Bond Value

The value of a bond that does not have any embedded options such as convertibility or callability, calculated based on its coupon payments and maturity value.