Betina Had a Group of Checks That She Needed to Deposit

question 38

Multiple Choice

Betina had a group of checks that she needed to deposit and another that she needed to cash for a trip she was leaving on the next day.When she got to her bank on Saturday,she was very disappointed to see it was closed.There was one car in the parking lot and a man was walking toward it.She pulled into a place to decide what to do.The man she had seen walked up to her car and asked if he could help.When she explained her problem,the man introduced himself as the bank's vice president and offered to cash her checks with the money he had in his wallet.Betina has since learned that this kind of service is commonplace at her bank.She knows the bank focuses on the _____ dimension of service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Short Run

In economics, a period during which at least one factor of production is fixed and cannot be changed, limiting adjustments to changes in demand or technology.

Average Total Cost

The total cost of production (fixed and variable costs) divided by the number of units produced, indicating the cost per unit of output.

Specialization

A strategy where individuals or entities concentrate on a narrow range of production tasks, aimed at increasing efficiency and expertise.

Quantity Discounts

Price reductions based on the amount of a product purchased, incentivizing buyers to purchase in larger volumes.