When Consumers Have Problems with a Web Site,they Use _____

question 47

Multiple Choice

When consumers have problems with a Web site,they use _____ dimensions to evaluate e-service quality.

• A) Tangibility,efficiency,and fulfillment
• B) Responsiveness,compensation,and contact
• C) Empathy,efficiency,and expectations
• D) Reliability,privacy,and assurance
• E) Efficiency,fulfillment,reliability,and privacy

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Definitions:

Total Cost

The sum of all expenses incurred in the production of goods or services, including fixed and variable costs.

Pricing Transparency

Pricing Transparency is the practice of openly and clearly disclosing the prices of goods or services, including any additional fees or charges, allowing consumers to make informed purchasing decisions.

Mobile Devices

Portable electronic devices, such as smartphones and tablets, designed for connectivity and a range of functions including communication and media consumption.

Prestige Pricing

A pricing strategy where goods are priced higher than the market average to mark their exclusivity and high status.