A Service Provider That Wants to Be Perceived as Empathetic

question 29

True/False

A service provider that wants to be perceived as empathetic should allow its employees to customize the services to meet the specific needs of each individual customer.

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Definitions:

Biological Needs

Essential requirements for the survival and physiological well-being of living organisms, such as food, water, shelter, and oxygen.

Inhibit Emotional Reactions

The process of deliberately suppressing or regulating emotional responses to stimuli or situations.

Sensory Integration

The process by which the brain combines information taken in through the senses to make a whole, coherent picture of the environment.

Cerebellum

The part of the brain located at the back of the skull that is responsible for coordinating voluntary movements.