An Important Influence in Desired Service Expectations Is ____________,The Customer's

question 32

Multiple Choice

An important influence in desired service expectations is ____________,the customer's underlying generic attitude about the meaning of service and the proper conduct of service providers.

• A) Personal need
• B) Personal service philosophy
• C) Derived service expectations
• D) Perceived service alternative
• E) Situational attitude

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Definitions:

Team Performance

The effectiveness and efficiency of a team in accomplishing its goals, measured by the quality and quantity of its outputs.

Empowers

The act of giving someone the authority or power to do something, thereby increasing their confidence and ability to make decisions.

Trait Theory

A theory of leadership that suggests leaders possess certain inherent qualities or characteristics that make them effective.

Theoretical Leaders

Individuals who lead with a strong emphasis on ideas, theories, and conceptual thinking, often inspiring innovation and intellectual growth.