Johanna Wants to Learn Self-Defense and Has Signed Up for a Class

question 4

Multiple Choice

Johanna wants to learn self-defense and has signed up for a class at her local YMCA.She chose this particular class because her sister took it last year and told her it was a great class.While Johanna has never had a need to defend herself,everyone tells her it is a good idea to learn how.Johanna's service expectation for the class was shaped by:

• A) A social needs philosophy
• B) Word-of-mouth communication
• C) Explicit service promises
• D) Transitory need intensifiers
• E) Her ego-oriented definition of service

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Definitions:

Specificity

The ability of a test to correctly identify individuals who do not have a given disease or condition among a group being tested.

Percent Agreement

A statistical measure used to assess the degree of concordance between two or more observers on a categorical scale.

Ultrasounds

A diagnostic imaging technique that uses high-frequency sound waves to visualize internal organs or tissues in the body, commonly used in medical diagnostics and prenatal care.

Tuberculosis

A serious infectious disease caused by the bacterium Mycobacterium tuberculosis, primarily affecting the lungs but can spread to other organs.