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The romantic mountain getaway seemed like the perfect Valentine's Day gift.The pictures in the brochure showed couples enjoying the amenities in their cabins.When the couple arrived,they found a cold,uninviting cabin with a shortage of creature comforts--no down-filled blankets,no wood for the fireplace,paper plates and cups and a broken chair.In this service example,the _____ was not what the customers expected.
Search Credence Properties
Attributes of a product or service that are difficult to evaluate even after purchase and consumption, often requiring expertise or significant experience to assess.
Experience Properties
Characteristics of products or services that cannot be easily assessed before purchase and are primarily evaluated through direct experience, such as taste, satisfaction, or efficiency.
Legal Services
Refers to professional services provided by qualified lawyers or attorneys that encompass a wide range of legal advice, representation, and documentation.
Medical Services
Professional care or treatment provided by doctors and other healthcare professionals.
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