Provider Gap 3 of the Gaps Model of Service Quality

question 54

Multiple Choice

Provider gap 3 of the gaps model of service quality is caused by:

• A) Failure to match supply and demand
• B) Advertising that over-promised
• C) Failure to connect service design to service positioning
• D) Inadequate maintenance of servicescape
• E) A tendency to view each external communication as independent

---

Definitions:

Attributes

Characteristics or features that are inherent to or associated with a person, object, or concept.

Legal Advice

Guidance provided by a qualified legal professional regarding the interpretation of the law or the legal aspects of a situation.

Paralegal

A person trained in subsidiary legal matters but not fully qualified as a lawyer, who assists attorneys in their legal work.

AAfPE

The American Association for Paralegal Education, an organization promoting quality paralegal education and training.