Provider Gap 3 of the Gaps Model of Service Quality

question 54

Multiple Choice

Provider gap 3 of the gaps model of service quality is caused by:

• A) Failure to match supply and demand
• B) Advertising that over-promised
• C) Failure to connect service design to service positioning
• D) Inadequate maintenance of servicescape
• E) A tendency to view each external communication as independent

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Definitions:

Cultural Transmission

The process through which cultural beliefs, values, norms, and practices are passed down from one generation to the next.

Ritual Of Expulsion

A collective ceremony or action designed to formally remove or banish an individual from a community or organization.

Cultural Changes

Refers to the modification or transformation of a society's customs, beliefs, laws, and practices over time.

Beliefs And Behaviors

The interrelation between what individuals hold to be true and how these convictions are manifested in their actions or conduct.