Which of the Following Statements Is NOT a Guideline to Be

question 87

Multiple Choice

Which of the following statements is NOT a guideline to be used when determining the facts about a customer complaint?

• A) It is easy to be influenced by a customer who is honestly and sincerely making a claim for an adjustment.
• B) An inexperienced salesperson might forget that many customers make their case for a claim as strong as possible.
• C) Whenever possible,a salesperson should examine,in the presence of the customer,the article or product claimed to be defective.
• D) Experienced salespeople soon learn that products may appear defective when actually nothing is wrong with them.
• E) Starting an inquiry into the nature of a complaint is an effective way to postpone action to resolve the complaint.

---

Definitions:

Gelatinous Layer

A viscous coating found on many aquatic organisms, which plays roles in protection and adhesion.

Ova

The female reproductive cells or eggs in animals and plants, capable of developing into a new individual upon fertilization.

Ovarian Follicle

A fluid-filled sac in the ovary that contains and nourishes an immature egg.

Socioeconomic Status

An individual or group's economic, social, and work status as determined by income, education, and occupation.