Which of the Following Statements About Complaints Is FALSE

question 21

Multiple Choice

Which of the following statements about complaints is FALSE?

• A) The customer must perceive the settlement of a complaint as being fair.
• B) The settlement that will be provided must be clearly communicated.
• C) A salesperson settling a claim should educate the customer to forestall future claims.
• D) A fair settlement made in the customer's favor helps to resell the company and its products.
• E) A salesperson who is convinced that a claim is dishonest should take action by filing a case against the customer.

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Definitions:

Cognitive Development Theory

A theory that outlines how human beings perceive, think, and understand their world through the interplay of genetic and learned factors.

Cultural Context

The various social, religious, economic, and cultural conditions that influence the life of an individual or community.

Rational Behavior

Decision-making or action taken based on logical, reasoned considerations, often aiming for the most optimal outcome.

Sex-Stereotypical Encouragement

The act of promoting or endorsing behaviors, activities, or roles that are traditionally associated with a person's gender.