Identify a True Statement About Customer Complaints in the Sales

question 23

Multiple Choice

Identify a true statement about customer complaints in the sales process.

• A) It is wise to assume that all complaints are unjustified.
• B) Complaints are completely eliminated through personal visits by sales representatives.
• C) Avoiding complaints by setting high expectations is best.
• D) A fair settlement made in the customer's favor helps to resell the company and its products.
• E) A customer who does not complain is a happy customer.

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Definitions:

NLRB

stands for the National Labor Relations Board, a U.S. federal agency that enforces labor law in relation to collective bargaining and unfair labor practices.

Democratic Procedures

Processes that adhere to the principles of democracy, allowing for equal participation and decision-making by all members of a group or organization.

Legal Provisions

Definitions or laws established within a legal system that govern individuals, organizations, and relationships in a society.

Taft-Hartley Act

A federal law enacted in 1947 that restricted the activities and power of labor unions in the United States, formally known as the Labor Management Relations Act.