Harvey Uses a Prearranged Presentation That Includes a Standard Introduction

question 43

Multiple Choice

Harvey uses a prearranged presentation that includes a standard introduction and standard answers to common objections raised by customers.It also includes a standard method for getting a customer to place an order.In this scenario,Harvey is most likely using a(n) _____ presentation.

• A) customized
• B) outlined
• C) adaptive
• D) canned
• E) cause-and-effect

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Definitions:

Valuing Diversity

The practice of recognizing and respecting differences in people, including those related to culture, race, gender, and more, to foster an inclusive environment.

Inclusion

The practice of ensuring all individuals, regardless of their differences, have equal opportunities and are fully integrated into a group, organization, or society.

Productivity

A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs.

Civil Rights Act

A landmark piece of legislation in the United States that prohibits discrimination based on race, color, religion, sex, or national origin.