When Identifying Customers' Social Styles,Karen Should

question 83

Multiple Choice

When identifying customers' social styles,Karen should:

• A) rely entirely on her first impression.
• B) not let her own feelings cloud her judgment about a prospect's behavior.
• C) assume that if a prospect is involved in a technical job,the prospect must be an analytical.
• D) base her assumptions on feelings and intuition rather than rational thought.
• E) never doubt her assessment once she has made one.

---

Definitions:

Dissonance

Dissonance refers to a state of conflict or inconsistency between one's beliefs, ideas, or actions, often leading to discomfort and prompting a change to reduce the inconsistency.

Cognitions

The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

Fundamental Attribution Error

The tendency to overemphasize personality traits and underestimate situational factors when evaluating others' behaviors.

Detect Causes

The process of identifying factors or conditions that lead to the occurrence of a particular event or phenomenon.