As Soon as Jennifer Entered Her Customer's Office,the Customer Started

question 96

Multiple Choice

As soon as Jennifer entered her customer's office,the customer started talking about his problems both at work and at home.Jennifer had planned to discuss the benefits of her company's newly launched product during this meeting.However,she listened quietly,asked questions where appropriate,and offered support when required.In this scenario,Jennifer is mostly likely practicing:

• A) the art of paraphrasing the customer.
• B) active listening.
• C) the body language agreement method.
• D) the tolerating silence presentation format.
• E) the art of nonverbal communication.

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Definitions:

Familiar Person

An individual who is recognized or well-known, often through previous encounters or established relationships.

Prosopagnosia

A neurological disorder characterized by the inability to recognize faces, also known as face blindness.

Familiar Faces

Recognition of and preference for faces that one has been exposed to previously or frequently.

Recognize

The ability to identify or acknowledge someone or something as previously known or familiar, based on memory or prior exposure.