Which of the Following Is a Suggestion for Active Listening

question 91

Multiple Choice

Which of the following is a suggestion for active listening?

• A) To avoid repeating information
• B) To avoid summarizing information already provided
• C) To refrain from embarrassing a customer by rephrasing his or her comments
• D) To discourage any moment of silence during a sales pitch
• E) None of these

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Definitions:

J1939 Multiplexed

A communication protocol based on CAN (Controller Area Network) used for electronic control units (ECUs) in vehicles.

Chassis Data Bus

A communication system within a vehicle that allows for the transfer of data between electronic control units (ECUs) on the vehicle chassis.

Transmission Electronics

Complex systems and components that control and manage the operation of a vehicle's transmission, enhancing efficiency and performance.

Range Cylinder

A component in machinery that enables shifting between high and low gear ranges, often found in heavy-duty transmissions.