Which of the Following Statements About Salesperson Relationships with Customers

question 23

Multiple Choice

Which of the following statements about salesperson relationships with customers and prospects is true?

• A) Selling to new prospects requires the same skills as selling to existing customers.
• B) Salespeople responsible for existing customers place more emphasis on selling products than on servicing and relationship building.
• C) Rejection is an inevitable part of making initial contacts with potential customers.
• D) To convince prospects to purchase a product they use regularly,salespeople need to be especially self-confident and aggressive.
• E) None of these

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Definitions:

Surface Tension

The elastic tendency of a fluid surface which makes it acquire the least surface area possible, acting like a stretched elastic membrane.

Tracheal Tubes

Tubes that make up part of the respiratory system in insects, allowing gas exchange directly with body cells.

Spiracles

Openings on the surface of some animals, such as insects, spiders, and some fish, which lead to respiratory systems, allowing air to enter the body.

Annelids

A phylum of invertebrate animals characterized by their segmented bodies and include earthworms, leeches, and marine worms.