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Knowledge of Sales Message Techniques Helps in Writing Business Messages

question 33

Multiple Choice

Knowledge of sales message techniques helps in writing business messages because _____.


Definitions:

Egocentric Empathy

The limited ability to understand another's perspective, assuming others feel the same as oneself.

Role-Taking

The process of mentally assuming the perspective of another person to understand their thoughts, feelings, or behaviors.

Decentration

The cognitive ability to pull away from focusing on just one feature of an object in order to consider multiple features.

Prosocial Behavior

Behavior such as sharing, helping, caregiving, and showing compassion.

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