Which of the Following Is a Good Strategy to Use

question 27

Multiple Choice

Which of the following is a good strategy to use when delivering bad-news messages?

• A) Avoid offering an alternative solution for regular customers.
• B) Show that your reasons for the negative decision will benefit the reader.
• C) Directly tell your readers where they went wrong and what led you to refuse their request.
• D) Deliver the message without any explanation or reasoning.
• E) Emphasize the main negative point to ensure that your reader understands your intentions.

---

Definitions:

Amygdala

A region of the brain involved in experiencing emotions, particularly fear and pleasure.

Prefrontal Cortex

An important part of the frontal lobes that is involved in higher cognitive functions such as planning, reasoning, and self-control.

Cholecystokinin

A hormone secreted by the small intestine that stimulates the release of digestive enzymes from the pancreas and bile from the gallbladder.

Leptin

A hormone produced by fat cells that helps to regulate body weight by inhibiting hunger and thereby reducing food intake.