Dorian Has Received a Message from a Customer

question 55

Multiple Choice

Dorian has received a message from a customer. The customer claims that the wooden rocking chair she bought from Dorian's company was ruined in the rain, so she wants her money back. The furniture Dorian's company makes is all intended for inside use, and this is stated in the care guide given to each customer at the time of sale. In order to respond to this customer, Dorian needs to write

• A) a negative announcement.
• B) an adjustment refusal.
• C) a claim letter.
• D) an apology note.
• E) a sales message.

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Definitions:

Lower Three Quintiles

Refers to the bottom 60% of the population typically classified by income distribution, focusing on those with lower income levels.

Income

The financial return received by an individual or entity in exchange for providing goods, services, or through investing capital, including wages, profits, and rents.

Upper Quintiles

Refers to the top 20% of the population in terms of income distribution, often used in studies of social, economic, and wealth stratification.

Income

The income earned, particularly in consistent intervals, from employment or investment returns.