Which of the Following Is True of Writing Negative Announcements

question 61

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

• A) As your reader is likely to be disappointed, you must write your announcement using the direct order.
• B) You should begin your message positively despite the risk of misleading your readers.
• C) You should not attempt to help solve the problem that the negative news may have created for your reader.
• D) You should end your announcement with a well-written apology.
• E) Your first step should be to determine your overall strategy.

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Definitions:

Manufacturing Cost

The total expense incurred in the production of goods, including direct materials, direct labor, and manufacturing overhead.

Machine-Hours

A measure of the amount of time machines are running in the production process, used as a basis for allocating overhead costs.

Manufacturing Overhead

All indirect costs related to the production process, such as maintenance, utilities, and quality control, not directly traceable to a product.

Predetermined Overhead Rate

A rate used to allocate manufacturing overhead costs to products, calculated before the production process begins based on estimated costs and activity levels.