Which of the Following Is True of Writing Negative Announcements

question 25

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

• A) Bad news should be presented directly to prevent surprising or angering readers.
• B) Bad news should be stated positively but clearly.
• C) The negative announcement should not start with a buffer.
• D) Readers should not be offered any alternative solutions.
• E) The message should not try to justify the negative announcement.

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Definitions:

Net Present Value

The difference between the present value of cash inflows and outflows over a period of time for an investment.

Required Rate

The minimum rate of return on an investment that a manager or investor is willing to accept before making an investment decision.

Equivalent Annual Cost

The cost per year of owning and operating an asset over its entire lifespan, considering both the initial purchase price and ongoing operating expenses.

Customized Tool

A tailored or specially made instrument or software designed to meet the specific needs of a user or task.