Halina Has Received a Customer Inquiry Asking About the Availability

question 61

Multiple Choice

Halina has received a customer inquiry asking about the availability of her hotel's penthouse suite on April 5th. She has determined that the suite is available, and is composing a response for the customer. Which of the following openings should Halina use?

• A) I have received your message dated April 5, in which you ask...
• B) Thank you for your message dated April 5.
• C) Thank you for your inquiry about our penthouse suite.
• D) We appreciate you contacting our hotel.
• E) Yes, our penthouse suite is available on April 5th.

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Definitions:

Mandate

An official order or commission to do something, often given to elected officials by their electorate.

Modern-Day Role

The current functions or duties assigned to an individual, organization, or institution in society, reflecting contemporary expectations and challenges.

Agenda Setting

The ability of the news media or policy influencers to determine which issues are considered important and prioritized in public discourse and policy making.

Media Engages

The process by which various forms of media interact with and involve audiences or participants in communication and discourse.