When Including Bad News in a Favorable Response, You Should

question 31

Multiple Choice

When including bad news in a favorable response, you should

• A) place the bad news in secondary positions.
• B) avoid using space emphasis.
• C) present the bad news at the end of the message.
• D) present the bad news at the beginning of the message.
• E) present the bad news in the main clause of the message.

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Definitions:

Substitutes

Goods that can serve as replacements for one another; when the price of one increases, demand for the other increases.

Elastic Demand

A situation in which the demand for a good or service is sensitive to price changes, meaning a small change in price leads to a significant change in the quantity demanded.

Total Revenue

The total amount of money a company receives from sales of its products or services, calculated by multiplying the price per unit by the number of units sold.

Delicatessen

A retail establishment that sells a selection of fine, unusual, or foreign prepared foods.