Which of the Following Sentences Would Be Most Likely to Convey

question 62

Multiple Choice

Which of the following sentences would be most likely to convey the right tone in a claim message?

• A) I cannot believe that you sent us a broken product!
• B) I'm extremely disappointed with your subpar service.
• C) I expected your company to be more professional in handling my order.
• D) Please send us a replacement by January 1.
• E) You got my order wrong, and want it to be replaced ASAP.

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Definitions:

Inflation Rate

The percentage increase in the general price level of goods and services in an economy over a period of time.

Nominal Interest Rates

Nominal interest rates are the stated interest rates on financial products without adjustment for inflation.

Rate of Inflation

The Rate of Inflation is the pace at which the general level of prices for goods and services is rising, eroding purchasing power.

Real Interest Rates

The interest rate adjusted for inflation, representing the real cost of borrowing and the real yield to lenders or investors.