Which of the Following Claim Messages Presents Its Content in the Most

question 47

Multiple Choice

Which of the following claim messages presents its content in the most appropriate manner?

• A) It was highly disappointing that our order was not fulfilled as per your service-level agreement.
• B) Your delivery of a broken product was unacceptable.
• C) You guys really screwed up this time.
• D) Please replace the broken product by tomorrow.
• E) I am not happy about receiving the wrong product. You should be more careful.

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Definitions:

Channel

In marketing, the method or route through which a product or service is delivered to customers, including direct and indirect ways.

Break-even Analysis

A calculation to determine the point at which revenue received equals the costs associated with receiving the revenue, indicating no net loss or gain.

Cost-plus Pricing

A pricing strategy where the selling price is determined by adding a specific markup to a product's unit cost.

Product Differentiation

The process of distinguishing a product or service from others to make it more attractive to a particular target market.