Which of the Following Statements About the Use of Letters

question 23

Multiple Choice

Which of the following statements about the use of letters is true?

• A) Letters are primarily used to communicate information that is not routine or neutral.
• B) Letters that are formal are required to include the attention line and subject line.
• C) Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well.
• D) Letters have become less conversational over time and have replaced other forms of communications like email and memos.
• E) Letters are used primarily for corresponding with people inside your organization.