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A rational decision maker must choose between two alternatives.Alternative 1 has a higher EMV than Alternative 2,but the decision maker chooses Alternative 2.What might explain why this occurs?
External Failure Cost
Expenses incurred when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and lost sales.
Quality Cost Report
Internal report that details the costs associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, and failure costs.
Internal Failure Cost
Costs incurred to rectify defects found before the delivery of a product to the customer, including rework, scrapping, and downtime.
Quality Cost Report
A document that outlines the expenses associated with preventing, detecting, and correcting defective work, providing insights into the cost of quality.
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