A Dry Cleaning Business Offers a Pick-Up and Delivery Service

question 105

Multiple Choice

A dry cleaning business offers a pick-up and delivery service for a 10 percent surcharge.Management believes 60 percent of customers will take advantage of this service.They are also considering offering customers the option of opening an account and receiving monthly bills.They believe 60 percent of their customers (regardless of whether or not they use the pick-up service) will use the account service.If the two services are introduced to the market,what is the probability a customer uses both services?

• A)0.12
• B)0.60
• C)0.36
• D)0.24
• E)None of the above

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Definitions:

Flexible Working Hours

are non-standard work schedules that allow employees some choice in shaping their workday or workweek to balance personal and professional life.

Job Rotation

A human resources strategy where employees rotate between multiple positions within an organization to gain diverse skills and experiences.

Alternative Work Arrangements

Employment setups that differ from traditional full-time, in-office jobs, such as telecommuting, flexible schedules, and part-time positions.

Motivating Potential

The inherent or designed capacity of a task, role, or environment to stimulate and sustain individuals' interest and effort.