A certain utility firm has noticed that a residential customer's bill for one month is dependent on the previous month's bill.The observations are summarized in the following transition matrix. 
The utility company would like to know the long-run probability that a customer's bill will increase,the probability the bill will stay the same,and the probability the bill will decrease.
Definitions:
Employee Rights
Legal or ethical entitlements associated with employment, including fair pay, safe working conditions, and freedom from discrimination or harassment.
Discrimination
Unfair or prejudicial treatment of individuals based on characteristics such as age, gender, race, or religion.
Hire-At-Will
An employment arrangement where the employer or the employee can terminate the employment at any time, without any requirement of notice or reason, unless it violates state or federal law.
Ethical Dilemma
A situation in which a person must choose between morally conflicting decisions or principles.
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