The "Utilization Factor" Is Defined as the

question 67

Multiple Choice

The "utilization factor" is defined as the

• A)percent of time the system is idle.
• B)average percent of time the customers wait in line.
• C)average time the service system is open.
• D)percent of time that a single customer is in the system.
• E)None of the above

---

Definitions:

Personal Factors

Individual characteristics such as age, income, education, and personal values that influence a person's behavior and decisions.

Consumer Behavior

The study of how individual customers, groups, or organizations select, buy, use, and dispose goods, services, ideas, or experiences to satisfy their needs and desires.

Self-concept

An individual's perception of self, including knowledge about the self, such as beliefs regarding personality traits, physical characteristics, abilities, values, goals, and roles.

Secondary Data

Information that was collected for a purpose other than the current research interest, often used in analysis or study.