Lean Is a Management Philosophy That Focuses On

question 6

Multiple Choice

Lean is a management philosophy that focuses on:

• A)prevention,appraisal and internal failure costs.
• B)data to reduce variation and waste.
• C)maximizing customer value while eliminating waste.
• D)the voice of the customer.
• E)statistical quality control (SQC)techniques.

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Definitions:

Customer Services

A range of services provided to assist customers in making cost effective and correct use of a product.

Warranties

Warranties are promises made by a seller to a buyer to repair or replace a product within a certain time frame if it fails to meet specified criteria.

Speedy Delivery

The rapid transport and delivery of goods to customers, often used as a competitive advantage in business.

Business Friendship

A relationship built on mutual respect, trust, and professionalism between individuals in a professional setting.