In a Service Triad

question 9

Multiple Choice

In a service triad:

• A)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter.
• B)the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands.
• C)the buyer is dependent on the supplier for customer service innovation and organizational learning.
• D)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter,and the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands.
• E)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter;the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands;and the buyer is dependent on the supplier for customer service innovation and organizational learning.

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Definitions:

Control Panel

A part of the operating system that provides users with the ability to change system preferences and oversee the operation of hardware and software capabilities.

Icons

Small graphical symbols or images that represent programs, files, functions, or commands within a computer interface.

Dialog Box

A small window that prompts the user to enter information or select options when interacting with software applications.

Standard User

A type of computer account with permissions to use most software and system functions but restricted from making significant changes that affect system security or other users.