Which of the Following Statements About Using the Telephone to Make

question 14

Multiple Choice

Which of the following statements about using the telephone to make sales appointments is FALSE?

• A)A secretary might try to prevent the sales rep from getting an appointment or talking to the prospect on the telephone.
• B)A prospect might have objections or reasons for not granting an interview.
• C)Prospects frequently ask questions about the salesperson's product.
• D)The goal of the telephone call is to sell the product.
• E)If you reach the prospect's voice mail, it is best not to leave a message.

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Definitions:

Classical Conditioning

The process of learning through which two stimuli are continually paired; a reaction that starts out being elicited by the second stimulus is in the end prompted by the sole presentation of the first stimulus.

Classical Conditioning

A teaching technique involving the connection between a stimulus from the surroundings and one that happens naturally.

US Immediately Follows CS

In classical conditioning, the unconditioned stimulus consistently and immediately follows the conditioned stimulus, establishing an association.

Predictive Signal

An indication or sign that precedes and suggests the probable occurrence of a future event or outcome.