When Identifying a Customer's Social Style, Salespeople Should

question 52

Multiple Choice

When identifying a customer's social style, salespeople should:

• A)assume specific jobs or functions are associated with a social style
• B)rely on their first impressions to accurately determine the customer's social style
• C)consider carefully how they feel about the customer's behavior
• D)attempt to get the customer to reveal his or her style rather than react to your style
• E)do all of the above

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Definitions:

Percentage Change

Percentage Change is a mathematical calculation that shows how much a quantity has increased or decreased as a percentage of its previous amount.

Incomes

Periodic earnings obtained from professional activities or financial investments.

Services

Economic activities that produce intangible goods, such as entertainment, healthcare, and education.

MPC

A measure of the rate at which consumers are likely to spend additional income, rather than save it.