Jennifer Walks in to Her Customer's Office and Immediately the Customer

question 7

Multiple Choice

Jennifer walks in to her customer's office and immediately the customer begins talking about his problems both at work and at home. Jennifer had a sales presentation prepared for the customer but, instead quietly listens, asking questions where appropriate and offering support when appropriate. Jennifer is practicing the:

• A) paraphrasing what a prospect says mirroring technique
• B) active listening.
• C) body language agreement method
• D) tolerating silence presentation format
• E) low-context, high-context differential

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Definitions:

Problem-solving Process

A systematic approach to addressing and finding solutions for complex problems, involving identifying the problem, generating alternatives, and implementing solutions.

Self-reports

A method of data collection where individuals provide information about themselves, often used in surveys, questionnaires, and research studies.

Feelings and Beliefs

Emotional and cognitive components that influence an individual's perception of the world, guiding their attitudes, decisions, and actions.

Severity

The intensity, seriousness, or degree of something, often used in reference to symptoms, conditions, or situations.