During the Sales Presentation, Why Would the Salesperson Repeat the Negative

question 58

Multiple Choice

During the sales presentation, why would the salesperson repeat the negative comment the customer made about his product's service contract word for word?

• A)to buy time, so he could determine how to deal with a customer objection
• B)to provide feedback to the customer
• C)to avoid having any lulls in the conversation
• D)to verify that he decoded the customer's message correctly
• E)to summarize the customer's concerns

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Definitions:

Bed Bath

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Standard Precautions

A set of infection control practices used to prevent transmission of diseases that can be acquired by contact with blood, body fluids, non-intact skin (including rashes), and mucous membranes.

Personal Protective Equipment

Personal protective equipment, or PPE, refers to protective clothing, helmets, gloves, face shields, goggles, facemasks, and/or respirators or other equipment designed to protect the wearer from injury or infection.

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