When Salespeople Communicate in a High-Technology Environment, They Should

question 54

Multiple Choice

When salespeople communicate in a high-technology environment, they should:

• A)always deliver bad news via e-mail.
• B)send daily e-mails to each customer.
• C)use their own style and not try to mimic the style of their customers.
• D)use e-mail to send duplicate messages to all customers.
• E)not do any of the above

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Definitions:

Standard Hours

The predetermined amount of time expected to complete a unit of work or job, serving as a benchmark for productivity and performance measurement.

Actual Output

The real quantity of goods or services produced by a company during a specific period.

Labour Efficiency Variance

The difference between the actual labor hours worked and the standard hours planned, multiplied by the standard labor rate.

Standard Labour Rate

A pre-established rate used to calculate the labor cost element of a product or service, based on expected wage rates.