Did Kim Make a Mistake When She Told a Potential

question 113

Multiple Choice

Did Kim make a mistake when she told a potential customer that her competitor's products were flimsy and poorly made?

• A)Yes, if the Federal Trade Commission ever learns of her lack of discretion.
• B)No, because customers don't believe what salespeople tell them.
• C)Yes, if the potential customer had ever bought the competitor's products, it could be regarded as a criticism of their judgment.
• D)No, she was trying to make a sale.
• E)She shouldn't worry about it if that is part of her sales presentation.

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Definitions:

Cerebral Cortex

The outer layer of neural tissue of the cerebrum in the brain, playing a key role in memory, attention, perception, cognition, awareness, thought, language, and consciousness.

Consciousness

The state of being aware of and able to think about one's own existence, sensations, thoughts, surroundings, and experiences.

Elisabeth Kübler-Ross

A psychiatrist known for her theory of the five stages of grief and loss.

Separation Distress

Emotional discomfort or pain experienced by an individual due to separation from a significant other or familiar environment.