What Should a Manager Do for Handling Employee Complaints

question 17

Multiple Choice

What should a manager do for handling employee complaints?

• A) The manager must assure the employees that their complaint will not jeopardize their employment.
• B) The manager must analyze the complaint and dismiss it if it seems to be without foundation.
• C) The manager must avoid making written records of the incident.
• D) The manager must immediately make a decision.

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Definitions:

Discounted Note

Refers to a promissory note issued at a price lower than its principal value, to be redeemed at face value at maturity.

Maturity Date

The specified date on which the principal amount of a bond, loan, or other financial instrument is due to be paid in full.

Maturity Value

The amount payable to the investor at the end of a debt instrument's life, including principal and any remaining interest.

Interest

The cost of using borrowed money or the return on invested funds, typically expressed as an annual percentage of the principal.