Which of the Following Is the Dimension of Service Quality

question 74

Multiple Choice

Which of the following is the dimension of service quality that deals with the physical appearance of a facility, personnel, and communications media?

• A) Assurance
• B) Reliability
• C) Empathy
• D) Responsiveness
• E) Tangibles

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Definitions:

Right-Wing Politics

Describes a section of the political spectrum associated with conservative or reactionary political ideologies.

Twentieth Century

Refers to the period from January 1, 1901, to December 31, 2000, marked by significant technological, societal, and political changes worldwide.

NDP

Stands for New Democratic Party, a social democratic political party in Canada.

Social Control

Mechanisms, strategies, and institutions society uses to maintain order, adherence to norms, and compliance with laws and rules.