Which of the Following Dimensions of Service Quality Deals with the Speed

question 12

Multiple Choice

Which of the following dimensions of service quality deals with the speed and courtesy to customer inquiries?

• A) Assurance
• B) Reliability
• C) Empathy
• D) Responsiveness
• E) Tangibles

Understand workplace-related mental health services and their impact on employee well-being and performance.

Understand the concept and process of unionization, including certification and decertification.

Comprehend the roles and strategies of collective bargaining and the negotiation process in labor relations.

Recognize the various forms of strikes and their legal implications.

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Definitions:

Metatarsals

The five long bones located in the forefoot between the ankle and the toes.

Cranial Bones

The bones that form the skull, protecting the brain and supporting the structures of the face.

Osteoblasts

Osteoblasts are cells with a key role in bone formation, responsible for synthesizing and mineralizing bone tissue.

Palmar Bones

The set of bones forming the framework of the palm of the hand, also known as the carpal bones.