Which of the Following Dimensions of Service Quality Deals with the Extent

question 57

Multiple Choice

Which of the following dimensions of service quality deals with the extent and quality of individualized attention given to a customer?

• A) Assurance
• B) Reliability
• C) Empathy
• D) Responsiveness
• E) Tangibles

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Definitions:

Concurrent Powers

Concurrent powers are political powers that are shared by both the federal and state governments in the United States, including the powers to tax, build roads, and create lower courts.

Grants-in-Aid

Financial contributions provided by the federal government to state or local governments for specific projects or programs, often with conditions attached to their use.

Dual Federalism

A political arrangement in which state governments and the national government each have distinct and separate powers.

Specific Examples

Particular instances or cases used to illustrate a point, idea, or situation.