The Five _____ Quality Dimensions Are: Tangibles, Reliability, Responsiveness, Assurance

question 64

Short Answer

The five _____ quality dimensions are: tangibles, reliability, responsiveness, assurance, and empathy.

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Definitions:

Astraphobia

The intense fear of thunder and lightning.

Systematic Desensitization

A behavior therapy used to reduce phobic reactions through gradual exposure to feared stimuli or situations combined with relaxation techniques or coping mechanisms.

Traumatic

Pertaining to or resulting from an event that causes severe emotional stress or physical injury.

Modeling

A learning method in which individuals learn by observing and imitating the behaviors of others.