SERVQUAL System Explains the Notion That Quality Is Associated with a Gap

question 10

True/False

SERVQUAL system explains the notion that quality is associated with a gap between expectations and perceptions.

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Definitions:

Rituals

Practices or ceremonies that are a repeated part of a culture or organization's traditions.

Socialization Steps

The process through which individuals learn and adopt the norms, values, and behaviors necessary to function in a given society or organization.

Strong Cultures

Organizational cultures characterized by deeply ingrained norms, values, and behaviors that are widely shared and strongly upheld by members, guiding their actions and decisions.

Socialization Process

The manner in which individuals acquire the necessary knowledge, skills, and behaviors to become effective members of a society or particular organization.