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Which of the Following Is the Dimension of Service Quality

question 74

Multiple Choice

Which of the following is the dimension of service quality that deals with the physical appearance of a facility, personnel, and communications media?


Definitions:

Operational Costs

Expenses associated with the day-to-day operations of a business, including costs for materials, labor, and overhead.

Family-Owned Businesses

Enterprises that are owned and managed by one or more family members across generations.

New Jobs

Roles or positions created within an economy or organization that did not previously exist.

Managerial Approach

A method or strategy employed by managers to guide, control, and operate an organization effectively, focusing on achieving specific objectives.

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