Which of the Following Dimensions of Service Quality Deals with the Speed

question 12

Multiple Choice

Which of the following dimensions of service quality deals with the speed and courtesy to customer inquiries?

• A) Assurance
• B) Reliability
• C) Empathy
• D) Responsiveness
• E) Tangibles

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Definitions:

Lava Fountain

A spectacular event where lava is forcefully ejected into the air through a vent during a volcanic eruption.

Pyroclastic Column

A dense, vertical cloud of hot volcanic ash, gas, and debris that rises from an explosive eruption.

Lava Dome

A lava dome is a mound-shaped protrusion resulting from the slow extrusion of viscous lava from a volcano.

Lava Flow

The movement of molten rock or lava released during a volcanic eruption across the Earth's surface.