An Engagement with the Customer in a Service Environment That

question 46

Multiple Choice

An engagement with the customer in a service environment that is a failure refers to:

• A) waiting.
• B) overprocessing.
• C) defects.
• D) overproduction.
• E) opportunity lost.

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Definitions:

Culture-Specific

Pertains to traits, customs, conventions, or practices that are unique or particularly characteristic of a given culture.

Ethnocentrism

The act of judging another culture solely by the values and standards of one's own culture.

Ethics

A branch of philosophy that deals with systematizing, defending, and recommending concepts of right and wrong behavior.

Culture

The shared beliefs, customs, practices, and social behavior of a particular nation or people.